Additional Information
Supported Languages
English
Pricing
Paid with free trial

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Dovetail

Dovetail is the fastest way to understand your customer. Turn calls, documents, support tickets, and any other user feedback into insights, like magic, and create a single source of truth for customer knowledge to power better decisions across the org.The Dovetail app for Slack works where you work. Share content from your insights hub, get updates about changes in your projects or channels, and receive comments in real-time — all via Slack.Upgrade to Ask Dovetail to bring your team even closer to the customer:   •    Add Dovetail to any channel in your workspace, ask anything you want to learn about your users , and get instant, evidence-backed customer insights to unblock innovation and faster decision-making.
 •    Refine your searches with follow-up questions to get the exact insights you and your team need to move forward.
 •    Stay in the know with Digests. Configure regular text or audio updates of new user data from the queries or projects you care about, delivered straight to any channel in Slack.
 •    Ask Dovetail is also available as an AI assistant, so you can build more context with customer insights in Dovetail combined with the institutional knowledge in your Slack workspace via the search API.Note that using the AI assistant is available to Ask Dovetail users who are on a paid Slack plan. Additionally, using Ask Dovetail as a Slack AI Assistant is subject to our current privacy policy.Important information about Ask DovetailWe will never perform unexpected actions, such as joining all public channels by default or taking actions, unless prompted by the user.Ask Dovetail uses AI and Large Language Models (LLM), please note that responses generated may occasionally be inaccurate. We encourage you to verify any AI-generated content before relying on it. The AI model we use is Claude 3 Sonnet.Data RetentionWe only keep your data on our servers for a very short time while your request is being processed in the region of your Dovetail workspace. Your Slack data is used solely for conversational search and is processed within the LLM environment.What We Don’t DoWe do not use your Slack data (messages, files, etc.) to train or improve any AI models. We are committed to ensuring a secure and transparent experience for all users. If you have any questions or concerns, feel free to reach out at support@dovetail.com.Privacy Policyhttps://dovetail.com/help/privacy-policy/
Assistant
With Slack’s new app messaging experience, you can chat with AI-powered assistants from anywhere in Slack. Have an app’s assistant proofread your copy, summarize messages, generate content, find answers, and more.
Message shortcuts
With message shortcuts, you can quickly create a task in another service from a message in Slack. Message shortcuts are available in the More actions menu from any message.
Dovetail has 1 message shortcut:
Send to Channel
Slash commands
Slash commands allow you to complete an action with an app simply by sending a message in Slack. Type a / forward slash in any conversation to view a list of available slash commands.
Dovetail has 1 slash command:
/dovetail [help, settings, digest]
Configure your Dovetail Slack integration

Permissions

Dovetail will be able to view:

Dovetail will be able to do:

Download security and compliance information

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General
Privacy & data governance
Certifications & compliance
Security
Scopes
Additional Information
Supported Languages
English
Pricing
Paid with free trial

Slack conducts a brief review of apps in Slack Marketplace and does not endorse or certify these apps. If you encounter inappropriate content or behavior please report it.

Report this app